Global Wine Services-Wine Merchants Northampton Quality wines from around the World


Argentina


Australian Wines


California


Chile


France

Champagne


Italy


New Zealand


South African


Wine Gift Packs

List all our global wines

Questions and Answers

How secure is this site?

Global Wine Services is a Thwate accredited site, that is operated through the Futurestore secure server. For more information see www.futurestore.co.uk.

What happens to my credit card details after I have made a purchase?

Following your purchase, your credit card details are processed through the Global Wine Services merchant account. Following this successful transaction, one copy (the customer copy) of the credit card receipt is returned to you with your purchase. The other (the merchant copy) is held internally for banking verification and archived securely. No individual details are held by Global Wine Services, and are destroyed after processing. As no details are held, each new transaction requires the re-entering of credit card details.

What happens to my credit card details after I have made a purchase?

Your personal details are used solely by Global Wine Services, and any associated company, for the purpose of supplying your order to your door. We will not give, supply or sell your details to other companies. We respect your privacy as our customer, and thus are secretive about your personal details. These details will be used solely for the benefit of Global Wine Services sales and marketing.

Why are only certain areas included in the Free Delivery areas?

As a small company operating in the shires, Global Wines Services has two distribution points in Aylesbury and Milton Keynes in Buckinghamshire, and one in Kettering in Northamptonshire. Currently, only postcodes applicable to these areas, HP, MK and NN are eligible for free delivery given the proximity to these distribution points. All other areas of the UK are serviced by Global Wine Services at a very competitive rate (See delivery details - click here). With the expansion of the company’s distribution outlets, more areas will be within the Free Delivery area.

How much is the standard delivery if I am outside of the Free Delivery Area?

Currently, as of May 2005, the standard delivery charge is £7.99.

What happens if I receive a bottle of wine that is broken?

We accept that accidents do happen, and the odd bottle of wine may arrive broken or cracked. If this is the case, contact us immediately and we will replace the broken bottle, no questions asked. We will endeavour to forward the replacement bottle to you within 14 days, or sooner if possible. Alternatively you may opt to have this sent to you with your next order, and a credit note will be issued to you for the broken bottle. This credit note can be used at any time, but can only be redeemed by making a telephone order, and not redeemed through our website. Please call 08000 11 23 90 to place your order.

Why might I receive a different vintage to that which I ordered?

On rare occasions, we sell out of a particular vintage. If this should happen, we will substitute the next available vintage. Should a particular vintage and wine completely run out of stock, we will contact you and advise you of this. We will then offer you an alternative wine of comparable or greater quality.